Home Energy Report

Overview
How-to Videos
FAQs

  • It’s time to tame your energy consumption.

    Sign up right here for your no-charge, secure online Home Energy Report.

    It’s your personalized report that can help you take more control of the energy you consume at home. Ninety-thousand Nova Scotian households are already taking part; now you can, too.

    All you need to get started is your Nova Scotia Power account number. You can find it in the top left corner of the bill. If you are having issues signing up, please view eligibility requirements.

    EFF-Sign-Up-Now-Button

     

     

    Already signed up for the Home Energy Report? Sign in here to access your report.


    What is the Home Energy Report?

    It’s an easy-to-understand and easy-to-use report that shows you how much electricity you’re consuming every month compared to 100 anonymous, similar homes in your community.

    It also provides you with personalized tips and tools you need to reduce your energy use and save money on your power bills.

    Nova Scotians are the first in Canada to participate in this innovative program that has already been used by 15 million customers in 80 different places around the world.

     Check out our Guide to the Online Home Energy for more information.

     

    How do I know if I’m eligible to sign up for the online version?

    Generally speaking, if you pay a Nova Scotia Power bill, you should be able to participate. However, there are a few reasons you might not be able to participate at this time:

    • If you have not lived at your current address for a year or more (the Home Energy Report needs longer historical data on your usage to provide analysis).
    • If you have multiple power meters on your property.
    • If you are on a seasonal rate.
    • If you are not a customer of Nova Scotia Power.
    • If you are on Time of Use rates.

     

    Got questions, call us at 1-877-999-6035.

  • Need assistance signing up for your personalized Home Energy Report?

    Watch our easy to follow video guide on how to access your Home Energy Report.

     

    What can the Home Energy Report do?

    If you are curious about what the Home Energy Report can do for you, watch our user guide video. Learn how to access valuable reports and tips which can help you tame your energy use.

    Check out our Guide to the Online Home Energy for more information.

     

     

  • Frequently Asked Questions


    Home Energy Report – Online Version

     

    About the Comparison

     

    About the Program

     

    Home Energy Report – Online Version

     

    How do I sign up online?

    You’ll need your Nova Scotia Power account number. It’s in the top left corner of your power bill. Then visit www.efficiencyns.ca/myreport and follow the instructions to create your own, secure online Home Energy Report.

     

    How do I know if I’m able to sign up for the online version?

    A. Generally speaking, if you pay a Nova Scotia Power bill, you should be able to participate. However, there are a few reasons you might not be able to participate at this time:

    • If you have not lived at your current address for a year or more (the Home Energy Report needs longer historical data on your usage to provide analysis).
    • If you have multiple power meters on your property.
    • If you are on a seasonal rate.
    • If you are not a customer of Nova Scotia Power.
    • If you are on Time of Use rates.

     

    I’m having trouble signing up. What can I do?

    Remember to use only the first and last name on your Nova Scotia Power bill. You may also want to review who is eligible to participate.  If you’re still having problems, give us a call at 1-877-999-6035.

     

    Why should I sign up for the Home Energy Report?

    Everyone wants to save on their energy bills. But most of us don’t realize how much we can save in energy costs – or how we’re doing compared to others. The Home Energy Report does both. It rates your energy costs compared anonymously to similar homes in your community, shows you the potential to save – and then shows you how to do it. It’s an innovative approach that’s been used by 15 million customers in about 80 different utilities around the world and Nova Scotians are the first in Canada to take part.

     

    What’s the difference between the online version and the paper version of the Home Energy Report?

    Households in the pilot receive a hard copy of their report approximately every two months. Your online version has the same features, comparing your home’s electricity usage anonymously to 100 similar ones in your area. It also provides many more tips, easy-to-understand data, and links to the services offered by Efficiency Nova Scotia. Together, they can help you find ways to improve your household performance on your next report in two months — and save energy and money in the process.

     

    If I sign up for the online version, how often will I get new data and consumption information?

    Your information will be updated in step with your power bill cycle – every two months — so log in regularly to stay up-to-date with your home’s energy use.

     

    Is my private information secure?

    Your private information is safe and secure – and will stay that way. Efficiency Nova Scotia never sees the data. Once you create your online account, only you can see the information. We cannot access your personal information from the Home Energy Report without your consent. It’s important to note that all of the comparisons are anonymous; the customer is the only one who sees his/her report; there is no way to identify who’s compared with whom; and no private data is revealed or shared, it is only seen by the customer.

     

    I’m not able to take part in the Home Energy Report– can I get other help on my energy bills?

    Absolutely. Please get in touch with us. You can still to take part in our other services, promotions, and rebates. Give us a call at 1-877-999-6035 and we can help.

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    About the Comparison


    Who are my similar homes?

    Your energy use is being compared anonymously to the usage patterns of approximately 100 homes close to yours in size, age, heating type, etc. The reports never identify in any way the 100 homes to which your home is being compared. As well, only you have access to your report.

    To ensure the anonymous comparisons are as valid as possible, the household comparison is based on an apples-to-apples approach, with the information (heat source and house size) coming from PVSC , the organization responsible for property assessments in Nova Scotia. That means homes that heat with electricity are compared anonymously to other homes that heat with electricity. Apartments are compared anonymously with apartments. Households are compared anonymously with others in the same general geographic area. And so on. However, we know that with 90,000 participants, we are going to inevitably have some errors. So we encourage you to check out your secure online version of the report www.efficiencyns.ca/myreports – and do the revisions yourself. Doing that will make your next Home Energy Report work better for you, helping you save energy and money.

    How did you choose the homes used in my similar homes comparisons?

    To provide valid comparisons, we’ve chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, such as heating source. And, importantly, we only include homes that appear to be occupied at the time of the comparison.

    Why doesn’t the report take into account water heating, number of occupants, secondary heating or pools?

    Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and items with special electricity demands such as hot tubs and swimming pools. We are currently working on new features that will allow you to provide additional information, which we will use to enhance your similar homes comparison.

    I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

    It’s understandable that some people may have life or housing circumstances that make it difficult to reduce their home’s energy use. We offer a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we’ve found that most people can realize at least some savings and we hope we can help you do so.

    How can efficient similar homes manage to use so much less energy than me?

    Efficient households likely take a variety of steps to reduce their electric use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

    How do I update my home information?

    The quickest want to do that is to go to the secure online version of the Home Energy Report <here>. You’ll need your Nova Scotia Power account number (it’s in the top right corner of your Home Energy Report. Once you create your online account, go to the top right of the page where it says “My Account”. There you can add details about your home, like how many people live in your household, whether you have air conditioning, a pool, and so on. That additional information will help refine your next report, ensuring your comparisons for your next report are even more accurate, more relevant and more useful.

     

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    About the Program


    What is the purpose of the program?

    Most people want to make their homes more energy efficient and save money, but they’re not always sure how. Efficiency Nova Scotia is providing Nova Scotians a Home Energy Report in cooperation with Nova Scotia Power. It provides the tools and tips you need to take more control of your energy use.

    Why was I selected to be a part of the program?

    We want to help you save energy and lower your energy bills. You are among a group of 90,000 Nova Scotia Power customers included in the Home Energy Report pilot program, which is designed to help meet this goal.

    What is in the Home Energy Report?

    The Home Energy Report is designed to provide new information to help you understand your home’s energy use and find smart ways to make your home more efficient. Each report will provide you with new information including:

    • Information on your home’s energy use: For the first time, you’ll be able to see your home’s energy use in the context of the energy use of similar anonymous homes that are nearby, have the same heating mechanism and are similar in size.
    • Progress tracking: You’ll also see how your home’s energy use changes over time and across seasons.
    • Ideas on Energy Efficiency: In each report you can find ways to save energy, including information on the rebates and other special programs we offer.

    Can I opt out of this program?

    Yes. The reports are provided to help you understand your home energy use, save energy and reduce your energy costs. If you would like to opt out, you can do so in the “My Account” section of the Home Energy Report website or by calling 1-877-999-6035. Please note, you will need your Nova Scotia Power account number ready (found on the top right hand corner of your report).

    Am I eligible for a Home Energy Report?

    Some 90,000 Nova Scotian homes are already enrolled in the program. The Home Energy Report website is now available to almost all Nova Scotians. So whether you own a home or condo, or rent an apartment, you should be able to sign up for the online version of the Home Energy Report if you are a customer of Nova Scotia Power.  (Certain restrictions apply; for example, you must have lived at your current address for a year).

     

    Will my private information be secure?

    We have taken every measure to ensure your privacy is protected. Your personal information is safe and secure – and will stay that way. Efficiency Nova Scotia never sees the data. We cannot access your personal information from the Home Energy Report without your consent. No other Nova Scotian has access to your account or can see your information.

    Our partner, Opower, has successfully launched the Home Energy Report program with over 15 million customers and 80 utilities around the world. Ontario’s Privacy Commissioner has praised Opower’s commitment to privacy, “proactive efforts in embedding Privacy by Design into their company-wide privacy practices”, and applauded Opower for providing privacy assurance to energy customers.

    All Canadian privacy laws (PIPEDA) are in effect and followed. Confidential data will only be used for purposes of the Home Energy Report program. The data will never be disclosed, sold, published or used in any other manner by any other third parties or for any other purpose.

    Why is Efficiency Nova Scotia offering Home Energy Reports?

    Already, 15 million people and 80 utilities around the world are  using Home Energy Reports to help them use energy better. Efficiency Nova Scotia is the first organization to offer access to Home Energy Reports in Canada. We want to give you a tangible representation of your energy efficiency, plus simple ways to save energy for years to come.

    How can I improve my Home Energy Report rating?

    While your report will feature ideas to make your home more efficient, Efficiency Nova Scotia is still your number one resource for advice, support, and incentives. We offer:

    • Appliance RetirementGet your old, energy-guzzling appliances off the grid and watch your energy performance increase.
    • Home Energy Assessment RebatesA Home Energy Assessment shows the optimal places to invest in your home’s energy efficiency, and unlocks up to $3,000 in rebates to make your projects more affordable.
    • Instant Savings – Look out for our spring and fall retail campaigns for instant savings on dozens of energy efficient products you can install yourself.
    • Efficient Product Installation ServiceOne of our Efficiency Partners will come to your home and install energy efficient products for free including CFL and LED lights, hot water tank and pipe wraps, and low-flow showerheads and faucet aerators.

     

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Product Rebates

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Contact Us

ENSC Staff

For energy efficiency expertise and advice talk to an Energy Solutions Advisor.

Toll Free: 1.877.999.6035

Available Monday to Friday from 8:00am to 5:00pm (ADT)

 

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