Product Installation FAQs

Are high efficiency shower heads really worth it?

Yes, high efficiency shower heads can provide significant energy savings for your home. These shower heads reduce the flow of hot water – which means using less energy. If your household takes two five-minute showers a day, a high efficiency shower head can save you $100 per year.


Is this program really free?

Yes this program is 100% free. Efficiency Nova Scotia is offering no cost upgrades for your home to help save you money and energy. A qualified installer will come and install energy saving products at absolutely no cost to you.


I live in an apartment, am I still eligible for this program?

Yes, this service is offered to all homes, apartments and condos in Nova Scotia.


Do the installers change bulbs that are high?

The installers have standard ladders with them. However, lights that are very high, requiring extension ladders will not be completed.


How long does it take?

The installers could be in your home for up to two hours. The time will vary based on the size of your home and the number of opportunities for upgrades.


What happens to my old products?

Once the installers replace your previous products, they will take and dispose them properly.


Can lights be installed outside?

Outdoor lighting can be installed in fixtures attached to the house; like the light above your front or back step.


I’m having problems with something you installed for me, what do I do?

Please reach out to an Energy Solutions Advisor (1 877 999 6035) or contact the partner company in your area as soon as possible. We offer a two-year warranty on defective products and can help troubleshoot issues.


My LEDs are too bright/too dim.

The lighting we supply provides brightness and light colour similar to natural lighting. Depending on the light that was replaced, you LED may look a bit different. When you are shopping for lighting in the future you can use our guide to reading a LED light bulb package.


Why don’t you replace CFLs?

CFLs or curly bulbs, are considered energy efficient lighting and use about the same amount of power as a LED so you most likely won’t notice a cost savings on your power bill. Check out the chart below to see the cost comparison for incandescent, CFL and LED bulbs. As your CFLs begin to burn out overtime, consider participating in Instant Savings to purchase LEDs at a discounted price.


You gave me CFLs but they contain mercury.

While CFLs have had a notoriously bad rep, the truth of the matter is they’re high efficiency lights that are a lot better for the environment than traditional incandescent bulbs. The problem with incandescent and other non-energy efficient bulbs is that they not only use more electricity , but that electricity comes from Nova Scotia’s coal-fired power plants. The plants emit huge amounts of mercury into the atmosphere while burning coal to generate electricity so the more power we use, the more mercury is emitted.