Our Customer Charter

We’re here to save you energy and money.

We help every Nova Scotian realize the power of energy efficiency by connecting you to the expertise, guidance and resources you need to take action. Here’s what you can expect from us:


Accessible Service    

We’re friendly and helpful. We work with you to understand your needs and find the right energy solution for you.


Expert Solutions    

We’re experts in energy efficiency, but we don’t speak technically. We provide clear, objective advice to help you make informed choices and achieve your energy goals.


Direction and Support   

We’re always here to help, and we make sure you know what to expect every step of the way. We offer a wide network of reliable, qualified partners dedicated to supporting your energy project.


Our customers are our top priority. We continuously work to improve our service to you. Let us know how we’re delivering our customer charter by calling 1-877-999-6035 or emailing info@efficiencyns.ca.  We will respond to feedback and complaints within one business day and work to resolve the issue as quickly as possible, while keeping you informed of our progress.